Vexolitra (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
a. Personal Data:
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Full name, email address, postal address, phone number
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Account credentials (username, password)
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Billing and payment information
b. Usage Data:
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Booking history, service preferences, and interactions
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Purchase records and receipts
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Customer feedback and support communications
c. Technical & Device Data:
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IP address, device type, browser type, operating system
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Cookies, analytics data, and behavioral tracking
d. Communications Data:
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Records of communication with our team (e.g., email queries, chat logs)
2. How We Use Your Information
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Service Delivery: Process or facilitate bookings, reservations, purchases, or access to features.
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Account Management: Authenticate, manage, and secure your account.
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Customer Support: Respond to queries and improve support processes.
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Marketing & Communication (with consent): Send updates, offers, newsletters, and alerts.
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Analytics & Site Improvement: Monitor usage trends, enhance functionality, and personalize content.
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Fraud Prevention & Security: Detect and prevent unauthorized access, fraud, or abuse.
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Legal Compliance: Meet regulatory or legal obligations (e.g., financial, tax, audit purposes).
3. Data Sharing & Disclosure
We do not sell your personal data. Vexolitra may share your information with:
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Service Providers: Trusted third parties (payment processors, hosting, analytics, marketing, customer service).
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Business Partners: Partner organizations when required for a booking or service.
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Legal Authorities: If required by law or legal process (e.g., court orders, subpoenas).
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Corporate Transfers: If we sell or merge with another company, we may transfer your data—under the same privacy protections.
4. Cookies & Tracking Technologies
Our site uses:
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Essential Cookies: Necessary for core functionality (e.g., login sessions).
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Performance/Analytics Cookies: To analyze how visitors use Vexolitra and to optimize our site.
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Marketing & Advertising Cookies: For personalized offers and ad delivery.
You can manage or disable cookies via your browser settings, but this may affect some features.
5. Data Security
We adopt industry-standard measures to secure your data, including:
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Encrypted connections (HTTPS/TLS)
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Secure storage systems with access controls
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Regular security audits and vulnerability assessments
Despite robust protections, no system is foolproof, so absolute security cannot be guaranteed.
6. Data Retention
Your data is retained for as long as necessary to:
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Fulfill the purpose you provided it
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Comply with legal obligations
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Defend legal claims or resolve disputes
Inactive accounts may be deactivated or erased unless retention is required by law.
7. Your Rights & Choices
Depending on your region, you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent (e.g., marketing communications)
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Object to processing or request restriction
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Receive your data in a portable format
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Lodge complaints with a relevant data protection authority
To exercise rights, contact our Data Protection Officer at the information below.
8. International Transfers
If your data is transferred outside your home country (e.g., to Vexolitra servers or service providers abroad), we will ensure adequate protections, like:
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Standard contractual clauses
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Adequate data protection frameworks
9. Children’s Privacy
We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently done so, please contact us to have the data removed.
10. Updates to This Policy
We may update this Privacy Policy occasionally. When material changes occur, we will notify you via email or post a banner on our site. The “Last Updated” date will reflect these changes.
11. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please reach out:
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Email: [email protected]
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Address: [Insert Business Address]